Terms & Conditions

Send to (USA customers): Snapl / BeLenka, 410 Jersey Ave, Gloucester City, NJ 08030

6.7.  The Buyer is obliged to send the goods back to the Seller to the following address: (EU customers): Be Lenka s.r.o., Industry Park - PCHZ, P.O. Hviezdoslava 42, 010 01 Žilina (Slovak Republic), (USA customers): Snapl / BeLenka, 410 Jersey Ave, Gloucester City, NJ 08030 - within 14 days from the day of withdrawal, or hand the goods over to the Seller in person at the Seller's shop floor by mutual agreement. The Buyer shall bear the cost of returning the goods (postage). The time limit referred to in the first sentence shall be deemed to be maintained if the goods have been handed over to transport or directly to the Seller at the latest on the last day of the time limit. Since the Seller is not responsible for the possible loss of the goods during transport, we recommend that you send the goods by the insured, recorded delivery or by a chosen Courier company. The Seller shall not accept the goods sent cash on delivery.

If the goods are not sent within 14 days of registering the return and the seller is not informed, the registered return will be canceled, and the buyer loses the right to have the return accepted.

6.8. The Seller is obliged to refund all payments received upon or in connection with the Contract of Sale to the Buyer, including the delivery cost of goods within 14 days from the date of delivery of the goods. The payment shall be made in the same way as the Buyer used for payment to the Seller unless the Contracting Parties agree to refund the purchase price otherwise, without charging any additional fees. In case that the buyer withdraws from the contract only partially, i.e. only in relation to some products, while keeping other products from this order, the seller is not obliged to return part of the delivery costs to the buyer, as these cannot be determined proportionally, and thus in such a case, only the purchase price of the product which the buyer partially withdrew from contract will be returned to the buyer.

6.9. The right of the Buyer to withdraw from the contract expires if the Buyer has not exercised it within the withdrawal period and in the manner set out in the preceding paragraphs of these General Terms and Conditions.

6.10. We recommend to the Buyer, when returning the goods, to send the insured package by a Courier.

6.11. The Buyer acknowledges that when gifts are provided with the goods, the donation agreement between the Seller and the Buyer is concluded with a termination clause, ie. if the Buyer's right of withdrawal is exercised, the donation contract shall cease to have effect and the Buyer shall be obliged to return, together with the goods which were the subject of the contract, the gifts provided. If these gifts are not returned, their values will be considered as unjust enrichment to the Buyer. If it is not possible to return subjects of unjust enrichment, the Seller has the right to a monetary compensation equal to the usual price of gifts.

6.12. Remittance of any discount coupons to the Buyer is a unilateral legal act of the Seller. If the Buyer withdraws from the Contract in respect of goods for which the discount coupon has been used in whole or in part, the Buyer is not entitled to ask for compensation for the coupon in cash nor in any other way. The Buyer is always entitled only to reimbursement of the paid purchase price and delivery costs.

6.13. The withdrawal conditions set out in this Article of the Terms and Conditions shall not apply to a non-consumer Buyer or a Buyer with residential address in outside of the European Union.

7. Warranty terms and conditions and return policy

7.1.A  In cases where the subject of a purchase contract pertains to digital fulfilment, it is the seller's obligation to address any defects in the fulfilment in accordance with § 852h of the Civil Code. Should there be any defect in the digital performance at the time of its delivery, or if a defect arises within two years of delivery for a one-time digital fulfilment or a set of individual fulfillments, the seller is held accountable. In the instance of continuous delivery of digital fulfilment over an agreed period, the seller is responsible for any defects that arise during this period for a minimum of two years from the delivery of the product containing digital elements.

7.1.B  The Seller shall be liable for defects of the goods on delivery to the Buyer. The Seller shall not be responsible for defects which were caused by wear and tear of the goods associated with using. The Seller shall not be liable for a defect for which a lower price has been agreed upon.

7.2. When the Buyer is a consumer, the warranty period shall be 24 months for new goods and 12 months for used goods. Where the Buyer is a person other than a consumer, in particular a legal entity, the warranty period for new and used goods shall be 12 months. The warranty period shall run from the date of receipt of the goods by the Buyer or authorized representative.

7.3. Complaints handling procedure subjects to warranty terms in force. The Buyer confirms by sending an order to the Seller that he/she has been fully informed of the conditions and the method of claiming the goods, which includes the information where a complaint can be lodged, in accordance with the Consumer protection law.

7.4. The warranty terms and conditions shall apply to goods purchased by the Buyer from the Seller via the e-shop www.barebarics.com

7.5. The Buyer has the right to set up a claim to warranty only for the goods with defects purchased from the Seller.

7.6. The Buyer is obliged to complain about defects of the goods to the Seller, without unreasonable delay, no later than two months since the day the defect was spotted. The day of claim submission is considered to be the day of delivery of the written claim to the seller, whereupon the buyer is obliged to hand over the claimed goods to the Seller. If the physical acceptance of the claim by the seller occurs on a later day than the day of application of the claim, the time limits for handling the claim begin to run from the day of acceptance by the seller

The buyer is obliged to hand over the claimed goods to the seller, including all its components, in a hygienically sound condition that allows safe handling of the goods by other persons. Otherwise, the seller is entitled to reject the goods claim. Postage shall be paid by the Buyer when sending the returned goods.

7.7. The Buyer is recommended to examine the goods upon receipt.

7.8. If the goods have defects, the Buyer has the right to make a complaint by describing in a written complaint the nature of the defect and the proposed method of handling the claim. If the goods do not have the agreed properties, and the defect can be repaired, the Buyer has the right to for the goods to be repaired free of charge, on time and accurately. The Seller is obliged to remove the defect within a reasonable period of time. Instead of removing the defect, the Buyer may also require replacement of the goods or, if the defect concerns only a part of the goods, the replacement of the part if this does not incur disproportionate costs concerning the price of the goods or the severity of the defect. The Seller may refuse to repair the defect if neither repair nor replacement is possible or if the repair would involve disproportionate costs with regard to all the circumstances, and may replace the defective goods with faultless ones instead of remedying the defect if this would not cause serious inconvenience to the Buyer.

7.9. The Seller shall issue a receipt of the received claim in an appropriate form chosen by the Seller, e.g. as an e-mail message or in written form.

7.10. The Buyer has no right to warranty for the defects of which the Seller notified the Buyer at the time of conclusion of the contract or of which the Buyer had to be aware considering the circumstances under which the purchase contract was concluded (i.e. lower price).

7.11. The right of the Buyer to claim to Seller shall expire under the following conditions:

- in case of damage to goods caused by normal wear and tear,

- in case of staining of the goods or parts of the goods,

- in case of neglecting of the prescribed goods care,

- in case of using the goods in conditions in which the goods are typically used - different temperature, dustiness, humidity, chemical and mechanical influences in the environment,

- in case of interference with the products by an unauthorized person (improper repairs or alterations),

- for use in violation of instructions, technical standards, other documentation for the goods or the purpose for which the products are designed,

- mechanical damage, in particular, torn, cut, thermally damaged goods, goods damaged by careless disproportionate physical treatment, intentional scratching of layers of goods, etc.,

- after the warranty period has expired.

Be Lenka s.r.o. uses the most environmentally friendly natural dyes for shoe uppers. It has certificates on the suitability of the material used. When in contact with water, the color from the upper part of the shoe can leave stains on the foot, sock (or other part of the clothes). 

7.12. The Seller is obliged to resolve the complaint and terminate complaints procedure by handing over the repaired goods, replacement of goods, refunding the purchase price of the goods, sending a written notice with request for receipt of performance, providing a reasonable discount on the price of the goods or an explained rejection of the claim.

7.13. The resolution of the claim shall only apply to defects listed in the description of defects when the complaint is lodged.

7.14. With respect to a removable defect, the claim shall be settled in accordance with point 7.8.

7.15. As for a defect that cannot be removed and which disable the goods from being correctly used, where the Seller has not repaired or replaced the goods, the Buyer has the right to exchange the item or to withdraw from the Contract (does not apply on the Buyer who is non resident of EU country) or is entitled to a reasonable discount on the price of the goods.

7.16. If goods sold at a lower price or used goods have a defect for which the Seller is responsible, the Buyer has the right for a reasonable discount instead of the right to have the goods replaced.

7.17. The Seller reserves the right to replace defective goods for other similar goods with comparable parameters. In case of replacement, the warranty period runs from the date of the receipt of the new goods.

7.18. The Seller is obliged to resolve the claim and issue a written document (even by an e-mail) about the settlement to the Buyer who is a consumer within 30 days since the date of beginning of the claim process.

7.19. Under the Consumer Protection Act, the 30-day period shall not apply to resolve the claim if the Buyer is not a consumer. In such case, the period for settlement is not set by the law. However, the Seller undertakes to resolve the claim within 60 days.

7.20.  The warranty period shall be extended by the period during which the Buyer has been unable to use the Goods due to the warranty repair of the Goods.

8. Privacy, e-shop registration and copyright

8.1. E-shop visitor can register in the e-shop and become a registered user.

8.2. Registration in the e-shop is possible by filling in the registration data and expressing the voluntary consent to registration, giving the registered user the opportunity to manage their orders online, the possibility of making future purchases without having to re-enter contact information, the ability to track purchase history and take advantage of the seller's loyalty program, ie services provided by the Seller free of charge. A registered user bears only the price for the use of means of long-distance communication, which he will use when accessing the e-shop and during registration.

8.3. Possible complications during registration in e-shop or errors associated with a user account shall be reported to the Seller. The Seller does not guarantee that the system, and thus also the user account, will be available non-stop, mainly for reasons of necessary updates and necessary repairs of software and hardware equipment.

8.4. The user account of the registered user is protected by the login name, or e-mail address and password. The registered user is responsible for securing this login data against loss and misuse.

8.5. A registered user can cancel his / her user account in the e-shop at any time and without any restrictions.

8.6. The Seller may cancel the user account of a registered user if the registered user does not use the account for more than 1 year or if the registered user grossly breaches his/her obligations under these Terms and Conditions.

8.7. If the registered user submits in the e-shop any comment or rating on the products of the Seller, eventually a photo or other copyrighted work, the registered user granted the seller free, exclusive, territorial and time-unlimited license to publish such work for further modification and commercial use by the seller. The registered user is obliged to refrain from submitting such actions in the e-shop that would violate generally binding legal regulations, in particular those which would, without consent, interfere with the personal or copyright rights of 3. persons which would offend the public with content or incite violence, which content is vulgar or otherwise manifestly inappropriate.

General information on processing and protection of personal data:

8.8  The Buyer, respectively the Registered User (hereinafter collectively referred to as the "Buyer") acknowledges that when concluding a contract with the Seller via the e-shop, using the e-shop, when registering in the e-shop or when registering for the newsletter, personal data is processed. The protection of such data shall be governed by the Regulations of the European Parliament and of the Council (EU) No. 2016/679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and Act no. 18/2018 Coll. on the protection of personal data and on amendments to certain acts. Further information on the processing and protection of personal data is also available in the Privacy Policy.

The Seller also points out that at the conclusion of the contract, the identification and contact data entered by the Buyer in its order are processed in order to fulfil the rights and obligations arising from this contract, which is also the legal basis of data processing for the purpose of processing. The Buyer acknowledges that without the voluntary disclosure of such data, the conclusion and performance of the contract would not be possible.

In case of registration in the e-shop, the Buyer's login and contact data are processed for the purpose of creating a user account and providing the above-mentioned services associated with registration based on the Buyer's consent, which is also the legal basis of data processing for the purpose of processing. The Buyer acknowledges that without the voluntary disclosure of such data and consent, the creation of a user account and the provision of services related to registration would not be possible.

Personal data for the purposes of the contract shall be processed for the duration of the statutory obligations of the seller arising from generally binding legal regulations, particularly the Civil Code, the Consumer Protection Act in the sale of goods or provision of services by the distance contract or contracts concluded away from business premises of the seller, Act on Archives and Registries, Act on Accounting and Act on VAT, i.e. for at least 10 years. Personal data for the purpose of registration in the e-shop will be processed for the duration of the buyer's interest in using the user account and services associated with registration in the e-shop.

The processing of the Buyer's personal data may be entrusted to the provider of the e-shop to ensure the proper functioning of the e-shop and to CRM system administrator of the seller (e.g. independent programmers), accounting service provider when accounting the tax documents of the seller. There will be no automated decision-making or profiling based on the processing of the Buyer's personal data, and the Seller does not intend to provide personal data to a third country, international organization or third parties, except for an intermediary. In particular, the Buyer has the right to request from the Seller access to his/her personal data, their correction or erasure, or the restriction of processing, the right to withdraw his/her consent to the processing of personal data in connection with registration in the e-shop, the right to file a complaint with the Office for Personal Data Protection. The possibility of purchasing goods in the e-shop and the possibility of registering in the e-shop are not primarily intended for buyers under 16 years of age.

9. Final provisions

9.1. The Seller reserves the right to change these General terms and conditions. The obligation to notify the change in writing in these General Terms and Conditions shall be fulfilled by placing it on the www.barebarics.com 

9.2. The Buyer declares that he/she has familiarized himself/herself with these General Terms and Conditions and agrees with them before filling in the order.

9.3. Any disputes arising out of, or in connection with, the Contract will be dealt with by the Contracting Parties primarily by agreement. If the agreement is not possible, the courts of the Slovak Republic are competent to resolve disputes.

9.4. The Consumer has the right to contact the Seller to request corrective action if not satisfied with the way the seller has settled his complaint or if he/she considers that the Seller has violated his rights. If the Seller responds negatively to the Consumer's request or fails to reply to it within 30 days of the date of dispatch, the Consumer shall have the right to make an application for an alternative dispute resolution (ADR). Only disputes arising from the contract between the Seller and the Consumer, and disputes related to this contract, except for disputes under the provisions of Art. § 1 par. 4 of Act no. 391/2015 Coll., and disputes where the value does not exceed € 20. An application to initiate an ADR is submitted to an ADR entity, which is the Slovak Trade Inspection, under Art. Section 3 of the cited Act, using a special platform, or a form, designated for this purpose. This form is attached to Annex no. 1 of the cited Act. Other ADR entities are listed at https://www.mhsr.sk/obchod/ochrana-spotrebitela/alternativne-riesenie-spotrebitelskych-sporov-1/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov-1. An ADR entity may require the consumer to pay a fee for starting an ADR, up to a maximum of EUR 5 with VAT. Where several ADR entities are competent, the consumer shall have the right to choose which of them to propose. In addition to ADR, the consumer has the right to apply to the competent local court of general jurisdiction. The ARS platform is available at https://ec.europa.eu/consumers/odr/main.

9.5. The Seller is not bound by any codes of conduct in relation to the Consumer.

9.6. The relations not regulated by these General Terms and Conditions are subject to the valid legal regulations of the Slovak Republic, in particular, the relevant provisions of the Civil Code, the Commercial Code, Consumer Protection Law.

9.7 Unless otherwise stated in a written agreement between the Seller and the Buyer, or by law, these Terms and Conditions shall apply to all relations between the Seller and the Buyer. The Contracting Parties shall conclude the Contract in accordance with the provisions of Art. 6 paragraph 2 of Regulation No. 593/2008 / EC agreed that the issues not regulated by these Terms and Conditions are governed by the laws and other generally binding legal regulations of the Slovak Republic (hereinafter collectively referred to as the “Applicable Law”). If the Buyer is a Consumer and some of its rights and obligations under these Terms and Conditions and Applicable Law are governed by the law of the country in which it has its domicile differently governed by the law, the more favourable legislation to the Buyer shall be used.

9.8. In order to monitor and evaluate the Buyer's satisfaction with the E-shop and the Goods offered, the Seller allows the Buyer to enter his/her review in the E-shop, which will be published in an anonymous form for the purpose of other online visitors to the E-shop for the relevant Goods.

9.9. The Seller ensures the authenticity of these reviews by ensuring that the review option is only available to Buyers who have made a purchase in the E-Shop, either through the Seller's own system or through a 3rd party review processing system. Providing a review is completely optional.

9.10. In the case that the system for collecting and processing reviews is operated by a 3rd party, as a service provider, in the email containing the option to submit a review to the Seller, such person will be identified properly, where the conditions for the provision of the relevant service are described in more detail on the website of the above mentioned person.

9.11. In each case where the Buyer submits its review to the Seller, a non-exclusive and royalty-free license to use the review is granted, without time or territorial limitation, entitling the Seller to use the review in any manner.

9.12. The Buyer authorizes the Seller to use the review, without identifying the Buyer as the author, to perform its personal rights on its own behalf, either on its own or with the help of third parties.

9.13. By providing a review, the Buyer confirms that he/she is entitled to use the proprietary copyrights of his/her review to the extent necessary for the granting of the aforementioned review, and that he/she is providing this review as a true review in connection with the purchase made in the E-shop. By granting the license, the Buyer also confirms that the review does not infringe the copyrights of 3rd parties.

9.14. The Buyer's reviews must not contain information that is unlawful or contrary to good manners.

9.15. The use of automated review tools and reviews that do not originate from the Buyer is strictly prohibited.

9.16. The Seller may place positive as well as negative reviews in the E-shop, which may not be deleted without a valid reason. However, the Seller reserves the right to delete, in whole or in part, any reviews contrary to these terms and conditions.

9.17. Reviews are not sponsored.

9.18. The Seller may offer the Buyer certain consideration for providing the review, in particular in the form of a discount for further purchase, where the conditions for obtaining and applying such consideration may always be determined individually - according to the Seller's current marketing campaign.

9.19. The seller publishes the individual reviews in chronological order from newest to oldest. Reviews provided in another language may also contain translations provided by the Seller.

9.20. These General Terms and Conditions become effective in relation to the Buyer by the conclusion of the Contract of Sale.

In Žilina, on the 27th of June, 2024

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Terms and conditions of the promotion
"50% off your second pair of shoes”

Art. I. Initial considerations.

1. These terms and conditions of the promotion entitled: "50% off your second pair of shoes” (hereinafter referred to as “Discount promotion”), establish the conditions, scope and advertising of the promotion, the complaint procedure and returns under the promotion, the rules of use and the rights of persons participating in the promotion (hereinafter referred to as “Promotion terms and conditions”).
2. The organiser of the event is:
   1. Be Lenka s.r.o., registered office at Obchodná 9076/3D, 010 08 Žilina, Slovak Republic, ID number: 51085291, a company registered in the Commercial Register of the District Court of Žilina, Section: Sro, Insert No. 68526/L, e-mail address: info@belenka.com, telephone contact: +421948191469 (hereinafter referred to as “Organiser” or “Be Lenka Company”),
   2. Be Lenka Stores s.r.o., registered office at Obchodná 9076/3D, 010 08 Žilina, Slovak Republic, ID number: 53173872, a company registered in the Commercial Register of the District Court of Žilina, Section: Sro, Insert No. 75196/L, e-mail address: info@belenka.com, telephone contact: +421948191469 (hereinafter referred to as “Organiser” or “Be Lenka Company”).
3. The Promotion is carried out through the Organiser:
   1. the Organiser’s online shop available at www.barebarics.sk, www.barebarics.cz, www.barebarics.com, www.barebarics.de, www.barebarics.fr, (hereinafter referred to as the “Online Shop”),
   2. in brick-and-mortar stores with the following address of operation: Be Lenka, Námestie Andreja Hlinku 7B, 01001 Žilina and PLAN BE, Mlynské nivy 5A, 82109 Bratislava (hereinafter referred to as “Brick-and-mortar store”).
4.  The Promotion is open to Customers who meet the conditions for participation in the promotion. By doing so, they become participants of the Promotion (hereinafter referred to as “Participant of the Promotion”). 

Art. II. Subject matter of the promotion and terms of participation in the promotion

1. The subject of the Discount Promotion is the opportunity for the Participants of the Promotion to use the Discount Promotion according to the conditions set out in the Promotion terms and conditions, including a 50% discount on a second, cheaper pair of shoes (hereinafter referred to as the “Subject of the Discount Promotion”).
2. The Discount Promotion is valid from 05 February 2024 to 14 February 2024, 23:59 PT,  for purchases in the online store and for purchases in the brick-and-mortar store (hereinafter referred to as the “Promotion Duration”).
3. The Discount Promotion applies to both goods that are not discounted and discounted goods, however, the participant can apply a maximum discount of 50% on a second, cheaper pair of shoes. 
4. The Discount Promotion will apply to: 
   1. in a brick-and-mortar store, automatically at checkout,
   2. when purchasing in the online shop after entering the code LOVE50.
5. The Discount Promotion can only be combined with discounts listed in the online store or in the brick-and-mortar store, only up to a maximum discount of 50%.
6. The Discount Promotion is only applicable on the purchase of at least 2 products. If the Participant of the Promotion buys more than 2 pairs of products (i.e., 3 or more pairs of shoes), the Discount Promotion can only be applied to 1 of the cheapest products. If an electronic order contains multiple items and some of them are not in stock, the Seller informs the Buyer about it without the possibility of splitting such an order into multiple deliveries.
7. The Discount Promotion does not include (reduce) the cost of delivery of products purchased as part of the Discount Promotion in the Online Shop, these will be borne in full by the Participant of the Promotion.
8. When purchasing products in the online store or in the brick-and-mortar store, the Participant of the Promotion is not obliged to use the Discount Promotion. This does not exclude the right of the Be Lenka Company to introduce a mechanism of automatic participation in the Discount Promotion in favour of the Participant of the Promotion. 
9. During the Promotion Duration, each Participant of the Promotion may use the Discount Promotion multiple times, provided that each time they meet the conditions of the Discount Promotion.
10. The validity of the Discount Promotion is subject to a terminal condition which is that the Participant of the Promotion does not exercise the right to withdraw from the contract in respect to any product purchased during the Discount Promotion which has not been discounted, even after the end of the Promotion Duration. This means that if the Participant of the Promotion retains the discounted product but returns the more expensive product to Be Lenka s.r.o. as a part of the cancellation of the contract, the Participant of the Promotion loses the right to the discount granted. In such a case, the claim of Be Lenka Ltd. for a refund of the price of the product that was originally discounted will be set off against the Participant’s claim for a refund of the price of the product returned by the Participant of the Promotion as part of the withdrawal from the contract.

Art. III. Returns of goods and complaints

1. Any complaints regarding the Discount Promotion are listed in the terms and conditions of the online shop at https://www.barebarics.com/terms-conditions/ in section 7. Warranty conditions and complaints procedure. 

Art. IV. Final regulations

1. By participating in the Discount Promotion, the participant accepts the promotion terms and conditions.
2. These promotion terms and conditions are available at the URL address: https://www.barebarics.com/lov... Lenka s.r.o. has the right to extend, revoke or change the Discount Promotion at any time, without giving a reason. Notice of revocation, extension or any change will be announced via the online shop and within a deadline of two days prior to the extension, cancellation or change.
3. Be Lenka s.r.o. is the processor of the personal data of the Participants of the Promotion. Detailed information regarding the processing of personal data can be found in the Privacy Policy of Be Lenka s.r.o., available at the following URL: https://www.barebarics.com/privacy/

Place: Zilina. Date: 1 Feb 2024